UK Customers

We want you to be happy with your purchase so if you’ve changed your mind on an item, we’re happy to accept returns within 30 days of purchase for a refund, subject to the conditions below.

 

TERMS & CONDITIONS:

• Items must be new, unused, and in their original packaging.

• Only products purchased directly from BLUEKKIT are eligible for return.

• Opened or used items, or those with broken seals, cannot be returned due to safety reasons.

• Returns must be made within 30 days from the date of purchase.

• We are unable to process returns or refunds for products purchased from other retailers or suppliers.

• If your order included a free gift, this must also be returned to qualify for a refund.

• We do not accept partial returns of bundles or sets. Only complete sets can be returned.

• Items that have been damaged or lost from personal use - dropped, stolen, spilled, mishandles etc are not refundable. 

 

Refunds & Shipping Costs:

• Postage costs for both delivery and returns are non-refundable, unless stated otherwise by our Customer Care team.

• Refunds can take up to 10 working days to process once the item has been receipted at our warehouse.

 

Inspection & Processing:

• All returned items will be opened and inspected upon arrival. Products that have been tampered with, nearly emptied or filled with other substances will not be refunded.

• If you have any questions, please reach out to our Customer Care team for assistance. 

• To submit your return request or if you have any questions, please contact us through our Contact Form here.